Tech Bar Specialist
Tech Bar Specialist
As an integral member of the Digital Services Team, you will build strong delivery process across the team and shape, influence and implement enterprise-wide strategic decisions and agenda around customer centricity, safety, sustainability, diversity, innovation, digital enablement and business improvement.
We recognise that people are our greatest asset, and we are committed to being one of the best employers to work for.
About the Role:
- Permanent full-time position. This is an onsite role, 5 days a week, as the role supports staff physically located at Ventia offices like Parramatta, North Sydney, etc.
- There is a requirement to travel to other Ventia sites around the office location. The ability to drive between sites is a must.
- Positive and inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
- Build a winning team culture in Digital Services Team.
Reporting into the Local EUC & Digital Workplace Lead, the specialists are the face of Digital Services at our sites. A customer focused role that ensures a fantastic user experience for our staff when interacting with our technology hardware and applications. The role engages with key stakeholders from the business to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.
- Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
- Deliver endpoint management enhancements and ensure Essential 8 and CIS hardening of endpoint devices.
- Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing. Escalate to partners and manage resolution of AV incidents.
- Continuously drive service improvement for EUC & Digital Workplace.
- Assist in asset management of hardware, ensuring adequate stock controls are in place.
- Deliver onboarding and offboarding processes. Improving employee engagement and ensuring compliance for security and DLP.
About you:
- Knowledge and experience in understanding End User Compute solutions maintain high Standards, enhance Security & Risk posture.
- Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
- Proven ability to drive and deliver digital transformation to achieve desired outcomes
- Ability to establish effective working relationships with a variety of people at different levels both internally and externally.
- Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
- Customer focused mindset and an excellent written and verbal communicator.
- Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.
Ventia’s Digital Services Team customise digital solutions and inspire and implement new approaches and improved ways of working. Our digital solutions deliver both operational excellence and a step-change in the cost of delivery for our clients. We harness data and technology to create new standards and improved experiences across a range of sectors from critical communication networks to working with government, industry and communities to build responsive, smart solutions.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
If you enjoy a challenge and would like to be part of our dynamic, growing, and exciting company, apply now.
Tech Bar Specialist
As an integral member of the Digital Services Team, you will build strong delivery process across the team and shape, influence and implement enterprise-wide strategic decisions and agenda around customer centricity, safety, sustainability, diversity, innovation, digital enablement and business improvement.
We recognise that people are our greatest asset, and we are committed to being one of the best employers to work for.
About the Role:
- Permanent full-time position. This is an onsite role, 5 days a week, as the role supports staff physically located at Ventia offices like Parramatta, North Sydney, etc.
- There is a requirement to travel to other Ventia sites around the office location. The ability to drive between sites is a must.
- Positive and inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
- Build a winning team culture in Digital Services Team.
Reporting into the Local EUC & Digital Workplace Lead, the specialists are the face of Digital Services at our sites. A customer focused role that ensures a fantastic user experience for our staff when interacting with our technology hardware and applications. The role engages with key stakeholders from the business to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.
- Provide a simplified customer centric experience at the onsite Tech Bar for staff with 1st and 2nd level technology issues.
- Deliver endpoint management enhancements and ensure Essential 8 and CIS hardening of endpoint devices.
- Provide AV concierge support for onsite meeting rooms, digital signage and video conferencing. Escalate to partners and manage resolution of AV incidents.
- Continuously drive service improvement for EUC & Digital Workplace.
- Assist in asset management of hardware, ensuring adequate stock controls are in place.
- Deliver onboarding and offboarding processes. Improving employee engagement and ensuring compliance for security and DLP.
About you:
- Knowledge and experience in understanding End User Compute solutions maintain high Standards, enhance Security & Risk posture.
- Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365 and Mobility.
- Proven ability to drive and deliver digital transformation to achieve desired outcomes
- Ability to establish effective working relationships with a variety of people at different levels both internally and externally.
- Strategic thinker with a desire to investigate, problem solve and continuously learn new technologies.
- Customer focused mindset and an excellent written and verbal communicator.
- Demonstrated ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines and follow-through.
Ventia’s Digital Services Team customise digital solutions and inspire and implement new approaches and improved ways of working. Our digital solutions deliver both operational excellence and a step-change in the cost of delivery for our clients. We harness data and technology to create new standards and improved experiences across a range of sectors from critical communication networks to working with government, industry and communities to build responsive, smart solutions.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
If you enjoy a challenge and would like to be part of our dynamic, growing, and exciting company, apply now.
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