Claim Management Officer

We are seeking experienced individuals with strong recovery or complex motor claims management experience to join our results-driven, outcome focused team. You will be responsible for the identification and management of recovery opportunities, liaising with internal and external stakeholders, managing complex and difficult conversations, making financial decisions and recommendations whilst working in a collaborative and motivated team environment.

About the role

• Manage a diverse portfolio of motor recoveries in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
• Make and/or defend indemnity and liability decisions in an accurate and timely manner
• Ensure a high standard of customer service is maintained for our internal and external stakeholders while building strong collaborative relationships
• Ensure management of recoveries is in line with compliance and regulatory standards such as the General Insurance code of Practice and Debt Recovery Guidelines
• Constructively manage negotiations with a view of achieving the best possible outcome across all claims
• Actively participate in coaching and training to upskill and build capability within your team

About you

• Strong people skills and a proven ability to work well within a team in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
• Experience with recovery, debt management or claims management/handling experience across the banking or finance sector (Insurance experience highly desirable)
• Demonstrated ability to effectively manage priorities and drive own performance
• Strong negotiation and conflict resolution skills
• Ability to demonstrate flexibility and adaptability with a willingness to contribute to continuous improvement, skills development and change
• Excellent customer service abilities and advanced verbal, written and interpersonal communication skills

What we offer you;

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to 80,000+ online courses.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply? You’ve got this.

Please Note; to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

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