King-Care Specialist (Parental Leave)
Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.
Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
We’re looking for a proactive and customer-focused King Care Specialist to join our growing Customer Service team on a parental leave contract for 12 months. In this Part-Time role, you’ll help deliver a premium service experience across King’s recovery and refurbishment programs – including cushion inserts, replacement covers, and full product recoveries.
Combining service and sales expertise with a deep understanding of King products, you’ll work across multiple digital channels to provide quotes, manage orders, and support customers from enquiry to fulfilment. With access to Salesforce Customer 360, AI-enabled tools, and internal knowledge bases, you’ll be equipped to deliver outstanding service and solutions that reflect the quality of the King brand.
If you thrive in a digitally enabled, customer-first environment and are passionate about long-term product care, this is the perfect role to make an impact.
The Role
- Part-Time Hours (24 hours per week, 3 full days)
- 12 Month Parental Leave Contract
- Provide end-to-end support for King Care services, including replacement covers, cushion inserts, and refurbishments
- Respond promptly and empathetically to customer enquiries across phone, email and digital platforms
- Use Salesforce Customer 360 and AI-enabled tools to generate accurate quotes and manage order workflows
- Proactively follow up with customers, maintaining seamless communication through to service completion
- Meet sales contribution targets by identifying upsell opportunities and converting service requests into revenue
- Escalate complex issues to the King Care Service Delivery Manager as required
- Maintain accurate system records and ensure customer expectations are consistently met
- Collaborate with cross-functional teams including Manufacturing, Despatch, and Design to coordinate service delivery
- Contribute to continuous improvement initiatives that enhance the customer experience and streamline operations
About You
- You have experience in customer service or sales roles, ideally supporting premium products or services
- You’re confident across digital systems and can manage multiple communication channels simultaneously
- You have excellent communication and problem-solving skills, with a passion for helping customers
- You’re highly organised, detail-oriented, and able to manage time effectively in a fast-paced environment
- You bring a solutions-focused mindset, commercial awareness, and a natural ability to match customer needs with service offerings
- You’re experienced in using CRM platforms (Salesforce preferred) and quoting/order management tools
- You’re a collaborative team player who upholds King Living’s values of Passion, Integrity, Collaboration and Innovation
Why You will Love Working with Us
- Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
- Generous Discounts: handsome employee and family & friends discounts on our premium products.
- Family First: paid parental leave to support you through all stages of life.
- Career Growth: be part of a fast-growing, innovative company that values your professional development.
- Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
- Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
Our Values - More than Just Words Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.
Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.
King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.12 Month Parental Leave Cover, Collaborative and inclusive working environment, Established Australian designer and manufacturer of furniture
Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.
Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
We’re looking for a proactive and customer-focused King Care Specialist to join our growing Customer Service team on a parental leave contract for 12 months. In this Part-Time role, you’ll help deliver a premium service experience across King’s recovery and refurbishment programs – including cushion inserts, replacement covers, and full product recoveries.
Combining service and sales expertise with a deep understanding of King products, you’ll work across multiple digital channels to provide quotes, manage orders, and support customers from enquiry to fulfilment. With access to Salesforce Customer 360, AI-enabled tools, and internal knowledge bases, you’ll be equipped to deliver outstanding service and solutions that reflect the quality of the King brand.
If you thrive in a digitally enabled, customer-first environment and are passionate about long-term product care, this is the perfect role to make an impact.
The Role
- Part-Time Hours (24 hours per week, 3 full days)
- 12 Month Parental Leave Contract
- Provide end-to-end support for King Care services, including replacement covers, cushion inserts, and refurbishments
- Respond promptly and empathetically to customer enquiries across phone, email and digital platforms
- Use Salesforce Customer 360 and AI-enabled tools to generate accurate quotes and manage order workflows
- Proactively follow up with customers, maintaining seamless communication through to service completion
- Meet sales contribution targets by identifying upsell opportunities and converting service requests into revenue
- Escalate complex issues to the King Care Service Delivery Manager as required
- Maintain accurate system records and ensure customer expectations are consistently met
- Collaborate with cross-functional teams including Manufacturing, Despatch, and Design to coordinate service delivery
- Contribute to continuous improvement initiatives that enhance the customer experience and streamline operations
About You
- You have experience in customer service or sales roles, ideally supporting premium products or services
- You’re confident across digital systems and can manage multiple communication channels simultaneously
- You have excellent communication and problem-solving skills, with a passion for helping customers
- You’re highly organised, detail-oriented, and able to manage time effectively in a fast-paced environment
- You bring a solutions-focused mindset, commercial awareness, and a natural ability to match customer needs with service offerings
- You’re experienced in using CRM platforms (Salesforce preferred) and quoting/order management tools
- You’re a collaborative team player who upholds King Living’s values of Passion, Integrity, Collaboration and Innovation
Why You will Love Working with Us
- Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
- Generous Discounts: handsome employee and family & friends discounts on our premium products.
- Family First: paid parental leave to support you through all stages of life.
- Career Growth: be part of a fast-growing, innovative company that values your professional development.
- Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
- Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
Our Values - More than Just Words Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.
Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.
King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.12 Month Parental Leave Cover, Collaborative and inclusive working environment, Established Australian designer and manufacturer of furniture
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