Senior Officer - Field Investigations
Job no: 1482
Category: Maintenance, Operations & Reliability
- Join our Operations Services team based in Balcatta
- Help us engage with business customers to meet the challenges of our water future
- 2 x permanent opportunities with flexible working from $98,581 + Super + Benefits + Parking
Water Corporation is recognised globally for our performance and innovation to secure water supplies for Western Australia in a changing climate. We’re driven to manage water services sustainably to make WA a great place to live and invest. A role at Water Corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. If you share our commitment, then consider Water Corporation as the next step in your career.
About Us
Water Corporation provides water and sewage services throughout Western Australia. We manage trade wastewater and backflow prevention compliance programs to the prescribed regulations, policies, and standards to ensure that customer-related activities do not compromise the integrity or operation of Corporation’s services and assets.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, offering up to 15.5%. This includes 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve
- Work in a team environment to deliver the Corporation's Trade Waste and/or backflow prevention programs
- Investigate, coordinate, and deliver the Corporation's compliance management activities with our trade waste and/or backflow prevention programs, to ensure that customer related activities do not compromise the integrity or operation of the Corporation’s services, assets or the environment
- Plan, schedule, and perform a variety of field and office-based activities related to compliance management of customers’ trade waste requirements to ensure customer compliance with the Corporation’s policies and legislative requirements
- Translate technical information or legislative requirements to our customers and provide a high-quality customer service to Commercial and Industrial customers to ensure compliance requirements are met
- There will be travel to regional centres to meet with our various trade waste and backflow customers
- You will receive on the job training and support to develop the skills related to Trade Waste and backflow management compliance management
About You
Have previous experience in managing customer compliance in a technical or regulatory field such as Environmental Health, Wastewater Management, Trade Waste or similar?
Do you thrive working within highly structured, well defined, and documented processes and are always on the lookout for ways to improve on them?
Do you enjoy delivering excellent customer service and building quality relationships with relevant stakeholders at all levels?
If you answered yes to the above questions along with key skills and experiences below, we are seeking someone like you.
Key skills and experience
- Degree level qualification in science, engineering discipline or substantial experience in managing technical compliance requirements
- Well rounded technical, problem solving, analytical skills and ability to follow a documented process.
- Ability to undertake both office and the field work
- Have excellent oral and written communications skills
- Excellent influencing and negotiation skills and history of excellent customer service
- Demonstrated ability to efficiently and effectively plan and schedule work within a structured process-based environment.
- Current driver’s licence essential (minimum C Class)
Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Sunday 9th February 2025
Our commitment to a diverse and inclusive workplace
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer recruitment@watercorporation.com.au or 9420 2000. To read our diversity and inclusion statement, please visit our website
Job no: 1482
Category: Maintenance, Operations & Reliability
- Join our Operations Services team based in Balcatta
- Help us engage with business customers to meet the challenges of our water future
- 2 x permanent opportunities with flexible working from $98,581 + Super + Benefits + Parking
Water Corporation is recognised globally for our performance and innovation to secure water supplies for Western Australia in a changing climate. We’re driven to manage water services sustainably to make WA a great place to live and invest. A role at Water Corporation can unlock the door to ongoing long term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits. If you share our commitment, then consider Water Corporation as the next step in your career.
About Us
Water Corporation provides water and sewage services throughout Western Australia. We manage trade wastewater and backflow prevention compliance programs to the prescribed regulations, policies, and standards to ensure that customer-related activities do not compromise the integrity or operation of Corporation’s services and assets.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, offering up to 15.5%. This includes 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve
- Work in a team environment to deliver the Corporation's Trade Waste and/or backflow prevention programs
- Investigate, coordinate, and deliver the Corporation's compliance management activities with our trade waste and/or backflow prevention programs, to ensure that customer related activities do not compromise the integrity or operation of the Corporation’s services, assets or the environment
- Plan, schedule, and perform a variety of field and office-based activities related to compliance management of customers’ trade waste requirements to ensure customer compliance with the Corporation’s policies and legislative requirements
- Translate technical information or legislative requirements to our customers and provide a high-quality customer service to Commercial and Industrial customers to ensure compliance requirements are met
- There will be travel to regional centres to meet with our various trade waste and backflow customers
- You will receive on the job training and support to develop the skills related to Trade Waste and backflow management compliance management
About You
Have previous experience in managing customer compliance in a technical or regulatory field such as Environmental Health, Wastewater Management, Trade Waste or similar?
Do you thrive working within highly structured, well defined, and documented processes and are always on the lookout for ways to improve on them?
Do you enjoy delivering excellent customer service and building quality relationships with relevant stakeholders at all levels?
If you answered yes to the above questions along with key skills and experiences below, we are seeking someone like you.
Key skills and experience
- Degree level qualification in science, engineering discipline or substantial experience in managing technical compliance requirements
- Well rounded technical, problem solving, analytical skills and ability to follow a documented process.
- Ability to undertake both office and the field work
- Have excellent oral and written communications skills
- Excellent influencing and negotiation skills and history of excellent customer service
- Demonstrated ability to efficiently and effectively plan and schedule work within a structured process-based environment.
- Current driver’s licence essential (minimum C Class)
Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Sunday 9th February 2025
Our commitment to a diverse and inclusive workplace
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer recruitment@watercorporation.com.au or 9420 2000. To read our diversity and inclusion statement, please visit our website
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