Planning & Performance Specialist
Job no: 1136
Category: Customer Service, Contact Centre, and Billing Operations
- 7 month fixed term position
- Based in Balcatta
- $131,740 plus 11.5%
About the role
Based in our Balcatta office, we have a 7 month acting opportunity for a Planning & Performance Specialist.
In this role you will develop medium-long term workforce planning models, manage Customer Service financial forecasting and be a key stakeholder in supporting Customer Service strategy.
What the role will involve
- Enhancing Customer Service’s long term workforce modelling and strategic planning, shifting planning into predictive modelling
- Enhancing labour forecast models across Customer Service business unit
- Provide insights and recommendations for Customer Service budget planning cycles and business unit planning
- Developing and leveraging relationships to understand future programs/projects that may affect the Customer Service business unit
About you
You’ll be experienced in workforce planning with considerable experience as a workforce planner or an experienced data analyst who is keen to expand your knowledge base of operational workforces. Your demonstrated conceptual and analytical skills, and ability to collaborate with internal stakeholders will ensure success in this role.
- Extensive experience in forecasting within a multi-channel customer service environment (customer and non-customer facing)
- Experience in financial/budget planning and labour modelling
- Experience in long-term strategic modelling
- Advanced MS Excel
- Proficient in interrogating databases such as SQL, SAS and business warehouse
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Wednesday 27th November 2024
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
Job no: 1136
Category: Customer Service, Contact Centre, and Billing Operations
- 7 month fixed term position
- Based in Balcatta
- $131,740 plus 11.5%
About the role
Based in our Balcatta office, we have a 7 month acting opportunity for a Planning & Performance Specialist.
In this role you will develop medium-long term workforce planning models, manage Customer Service financial forecasting and be a key stakeholder in supporting Customer Service strategy.
What the role will involve
- Enhancing Customer Service’s long term workforce modelling and strategic planning, shifting planning into predictive modelling
- Enhancing labour forecast models across Customer Service business unit
- Provide insights and recommendations for Customer Service budget planning cycles and business unit planning
- Developing and leveraging relationships to understand future programs/projects that may affect the Customer Service business unit
About you
You’ll be experienced in workforce planning with considerable experience as a workforce planner or an experienced data analyst who is keen to expand your knowledge base of operational workforces. Your demonstrated conceptual and analytical skills, and ability to collaborate with internal stakeholders will ensure success in this role.
- Extensive experience in forecasting within a multi-channel customer service environment (customer and non-customer facing)
- Experience in financial/budget planning and labour modelling
- Experience in long-term strategic modelling
- Advanced MS Excel
- Proficient in interrogating databases such as SQL, SAS and business warehouse
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Wednesday 27th November 2024
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
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