Lead Customer Delivery
Job no: 1629
Category: Customer Service, Contact Centre, and Billing Operations
- Permanent Position
- $135,693 + Super & Free Onsite Parking
- Be part of a great organisation where you can grow your career
Are you ready to thrive?
Customer Service is the face of Water Corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task! To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and new opportunities have been created.
The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.
A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.
What the role will involve:
We have a permanent Lead, Customer Delivery opportunity within our Customer Delivery team.
Reporting to the Manager – Customer Delivery, you’ll be leading a team that manages and supports the customer experience when things don’t go as planned in the field.
This team is responsible for providing support, expert advice, and resolution of complex customer issues within the Perth metropolitan region.
Using your strong customer and people-focused skills, you’ll lead, guide and coach your team in understanding customer context, assessing situations and applying sound decision making principles to deliver solutions that balance customer and business needs. You will deliver optimised processes and support efficient workflow management.
From your strong leadership background, you’ll manage collaborative engagement with members of your team, as well as building and managing relationships with key internal stakeholders to ensure business outcomes are achieved.
Key skills and experience:
From your extensive leadership background, you will thrive in coaching and developing people to enhance business capability and deliver excellent customer service.
You’ll have a relevant degree and/or substantial experience in dealing with customer issues management and leading customer-focused teams within a large multi-disciplined organisation.
You will have a strong focus on continuous improvement and demonstrated experience in process improvement and workflow management.
Because you’re a natural thinker, you’ll have the ability to understand complex operating environments and have the ability to think outside the box to deliver solutions to challenging problems.
You will have experience operating in regulated environments, and delivering solutions in line with legislative and regulatory compliance.
You are an effective communicator across all levels and have excellent written and verbal communication skills. You understand the importance of relationships, and have considerable experience building collaborative working relationships with internal and external stakeholders.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close 27th February 2025.
Real benefits that matter
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
Job no: 1629
Category: Customer Service, Contact Centre, and Billing Operations
- Permanent Position
- $135,693 + Super & Free Onsite Parking
- Be part of a great organisation where you can grow your career
Are you ready to thrive?
Customer Service is the face of Water Corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task! To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and new opportunities have been created.
The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.
A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.
What the role will involve:
We have a permanent Lead, Customer Delivery opportunity within our Customer Delivery team.
Reporting to the Manager – Customer Delivery, you’ll be leading a team that manages and supports the customer experience when things don’t go as planned in the field.
This team is responsible for providing support, expert advice, and resolution of complex customer issues within the Perth metropolitan region.
Using your strong customer and people-focused skills, you’ll lead, guide and coach your team in understanding customer context, assessing situations and applying sound decision making principles to deliver solutions that balance customer and business needs. You will deliver optimised processes and support efficient workflow management.
From your strong leadership background, you’ll manage collaborative engagement with members of your team, as well as building and managing relationships with key internal stakeholders to ensure business outcomes are achieved.
Key skills and experience:
From your extensive leadership background, you will thrive in coaching and developing people to enhance business capability and deliver excellent customer service.
You’ll have a relevant degree and/or substantial experience in dealing with customer issues management and leading customer-focused teams within a large multi-disciplined organisation.
You will have a strong focus on continuous improvement and demonstrated experience in process improvement and workflow management.
Because you’re a natural thinker, you’ll have the ability to understand complex operating environments and have the ability to think outside the box to deliver solutions to challenging problems.
You will have experience operating in regulated environments, and delivering solutions in line with legislative and regulatory compliance.
You are an effective communicator across all levels and have excellent written and verbal communication skills. You understand the importance of relationships, and have considerable experience building collaborative working relationships with internal and external stakeholders.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close 27th February 2025.
Real benefits that matter
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Discover more benefits we offer to support the unique and individual ways our employees live.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
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