Digital Community - Officer
Job no: 1925
Category: Marketing, Brand & Customer Strategy
1925 Digital Community Officer
- Thrive with a strong sense of purpose as you shape WA’s water future.
- Fixed term opportunity until Jan 2026 with flexible working arrangements.
- Salary: $ 93,249 plus Super & Benefits.
About the role
The Brand & Campaigns Team exists to position and govern our brand to build trust & value with customers. As part of this team, the Digital Community Officer is responsible for monitoring, moderating, and engaging with our customers and community interactions on social media platforms to drive positive branding and improve community water knowledge, which will help deliver on our Thrive 2035 objectives. You will be working alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Hybrid working between the Balcatta and Leederville offices, as well as a work from home day, with flexible hours.
- Two well-being days each year to do whatever you need to do to feel good.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- You’ll monitor, moderate, and respond to community interactions on Water Corporation’s social platforms and online communities using social media management software and related tools.
- You’ll maintain our brand tone of voice in all interactions.
- You’ll filter and escalate customer and community inquiries as appropriate to ensure prompt and accurate resolution.
- You’ll uphold our governance standards to ensure our digital communities remain a safe environment.
- You’ll support cross-collaborative communications during incidents, with occasional out-of-hours work required.
- You’ll engage with Subject Matter Experts (SMEs) across the business to provide helpful and educational responses to customers.
- You’ll monitor emerging trends and current affairs to assist in content development aligned with our social media strategy.
- You’ll contribute to monthly reports profiling social media metrics and performance.
- You’ll assist the Brand & Campaigns team with ad hoc tasks including email communications, merchandise requests and admin-based tasks.
Your skills and experience
For this role, we are looking for great talent with:
- Tertiary qualification in marketing, communications, business, or equivalent relevant experience using various social media platforms (including Facebook Business Manager, Instagram, LinkedIn, YouTube) and management systems (e.g. Sprinklr, Hootsuite, Agora Pulse or similar) and a range of web applications.
- Extensive experience in social media or day to day digital community management (monitoring, responding, and engaging), along with demonstrated experience in using and understanding of various social media platforms, management systems and a range of web applications.
- Excellent copywriting skills and attention to detail, with an ability to apply corporate brand tone of voice to interactions and other communications.
- Experience collaborating with subject matter experts to develop timely responses.
- Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.
- Experience in communication channels and tools such as Salesforce & Salesforce Marketing Cloud is desirable.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 9th April.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
Job no: 1925
Category: Marketing, Brand & Customer Strategy
1925 Digital Community Officer
- Thrive with a strong sense of purpose as you shape WA’s water future.
- Fixed term opportunity until Jan 2026 with flexible working arrangements.
- Salary: $ 93,249 plus Super & Benefits.
About the role
The Brand & Campaigns Team exists to position and govern our brand to build trust & value with customers. As part of this team, the Digital Community Officer is responsible for monitoring, moderating, and engaging with our customers and community interactions on social media platforms to drive positive branding and improve community water knowledge, which will help deliver on our Thrive 2035 objectives. You will be working alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Hybrid working between the Balcatta and Leederville offices, as well as a work from home day, with flexible hours.
- Two well-being days each year to do whatever you need to do to feel good.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- You’ll monitor, moderate, and respond to community interactions on Water Corporation’s social platforms and online communities using social media management software and related tools.
- You’ll maintain our brand tone of voice in all interactions.
- You’ll filter and escalate customer and community inquiries as appropriate to ensure prompt and accurate resolution.
- You’ll uphold our governance standards to ensure our digital communities remain a safe environment.
- You’ll support cross-collaborative communications during incidents, with occasional out-of-hours work required.
- You’ll engage with Subject Matter Experts (SMEs) across the business to provide helpful and educational responses to customers.
- You’ll monitor emerging trends and current affairs to assist in content development aligned with our social media strategy.
- You’ll contribute to monthly reports profiling social media metrics and performance.
- You’ll assist the Brand & Campaigns team with ad hoc tasks including email communications, merchandise requests and admin-based tasks.
Your skills and experience
For this role, we are looking for great talent with:
- Tertiary qualification in marketing, communications, business, or equivalent relevant experience using various social media platforms (including Facebook Business Manager, Instagram, LinkedIn, YouTube) and management systems (e.g. Sprinklr, Hootsuite, Agora Pulse or similar) and a range of web applications.
- Extensive experience in social media or day to day digital community management (monitoring, responding, and engaging), along with demonstrated experience in using and understanding of various social media platforms, management systems and a range of web applications.
- Excellent copywriting skills and attention to detail, with an ability to apply corporate brand tone of voice to interactions and other communications.
- Experience collaborating with subject matter experts to develop timely responses.
- Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.
- Experience in communication channels and tools such as Salesforce & Salesforce Marketing Cloud is desirable.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 9th April.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
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