Customer Systems Administration Officer
Job no: 1882
Category: Customer & Community Relations
1182 Customer Systems Administrator Officer
- Thrive by making a real impact everyday as you shape WA’s water future.
- Part time (5-day fortnight), fixed term opportunity based in Balcatta till Jan 2026.
- Salary: $ 93,249 (pro-rata) plus Super & Benefits.
About the role
During this part time (5 day fortnight) fixed term opportunity until 30th January 2026 based in Balcatta, you will provide timely and accurate advice and support relating to a range of customer business applications and information systems across the Corporation and contribute to optimise the Service Customer Enquiries and the Bill Customers Process in accordance with the Water Corporation Accountabilities Framework.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 5-day fortnight, flexible work hours.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Discover more benefits we offer to support the unique and individual ways our employees lives.
What you can expect with this role
- Participate in enhancing the performance of key corporate customer related business processes through effective implementation of best practice systems and reporting structures to facilitate improved customer focus and service delivery.
- Provision of frontline customer support services regarding resolution and advice on a range of customer business systems and applications.
- Report or document changes, issues, and development regarding upgrades or implementation of new applications.
- Provide coaching and development to end users regarding customer business applications.
- Maintain customer business application tables and security.
- Participate in the change management process.
Your skills and experience
- Relevant experience in providing IT support functions into a large organisation.
- Demonstrated high level of customer orientation and service ethic.
- Demonstrated capability to contribute to an effective team, team communication processes, and team commitment to continuous improvement.
- Demonstrated computing skills and knowledge of Microsoft suite of computing application.
- Excellent communication skills.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 8th April.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website.
Job no: 1882
Category: Customer & Community Relations
1182 Customer Systems Administrator Officer
- Thrive by making a real impact everyday as you shape WA’s water future.
- Part time (5-day fortnight), fixed term opportunity based in Balcatta till Jan 2026.
- Salary: $ 93,249 (pro-rata) plus Super & Benefits.
About the role
During this part time (5 day fortnight) fixed term opportunity until 30th January 2026 based in Balcatta, you will provide timely and accurate advice and support relating to a range of customer business applications and information systems across the Corporation and contribute to optimise the Service Customer Enquiries and the Bill Customers Process in accordance with the Water Corporation Accountabilities Framework.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 5-day fortnight, flexible work hours.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Discover more benefits we offer to support the unique and individual ways our employees lives.
What you can expect with this role
- Participate in enhancing the performance of key corporate customer related business processes through effective implementation of best practice systems and reporting structures to facilitate improved customer focus and service delivery.
- Provision of frontline customer support services regarding resolution and advice on a range of customer business systems and applications.
- Report or document changes, issues, and development regarding upgrades or implementation of new applications.
- Provide coaching and development to end users regarding customer business applications.
- Maintain customer business application tables and security.
- Participate in the change management process.
Your skills and experience
- Relevant experience in providing IT support functions into a large organisation.
- Demonstrated high level of customer orientation and service ethic.
- Demonstrated capability to contribute to an effective team, team communication processes, and team commitment to continuous improvement.
- Demonstrated computing skills and knowledge of Microsoft suite of computing application.
- Excellent communication skills.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 8th April.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website.
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