Conveyancing Services Officer
Job no: 1944
Category: Customer & Community Relations
1944 Conveyancing Services Officer
- Thrive with a strong sense of purpose as you shape WA’s water future.
- Full time, permanent position based in Balcatta with flexible working options.
- Salary: $ 93,249 plus Super & Benefits.
About the role:
Customer Billing Operations manages our billing and revenue collection services that enable us to deliver sustainable water services to the people of WA. We provide a safe place for our people, positive culture and have a strong commitment to developing and empowering our people to deliver our best performance.
This role is part of our Concessions and Conveyancing team based in Balcatta. Our Conveyancing team is responsible for high volumes of work, processing and facilitating land sales for our accounts, problem solving and investigating enquiries whilst seeking a fair and balanced outcome that fits within Corporation Standards. They continuously strive to provide exceptional customer service and customer education regarding the settlement process and the beginning of the customer’s journey with the Water Corporation.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home and flexible work hours.
- Two well-being days each year to do whatever you need to do to feel good.
- Access to long service leave pro rata after 3 years of service.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave.
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve:
- Be Water Corporations property settlement technical expert who provides support to Customer Billing Operations, our wider business and to our external customers on property settlement to ensure accurate billing and property records.
- Ensuring consistency in our quality assurance reviews, driving performance, improving standards, and delivering results.
- Handling complex enquiries and escalated customer complaints when dealing with Ombudsman, Ministerial and Priority One’s, is central to this role.
- Create and implement training material.
Your skills and experience
- Considerable experience in delivering high level customer service, in a technical environment.
- Considerable experience in managing workflows across multiple streams and coaching people to enhance business capability.
- Considerable experience working with customer billing practices and processes, applications, and systems.
- Relevant experience in a large commercially focussed organisation providing conveyancing services.
- Knowledge of, or the capability of understanding of relevant legislation, and procedures in relation to property records, maintenance, and billing.
- Demonstrated computing skills and knowledge of the Microsoft suite of computing applications.
- Demonstrated ability to manage multiple priorities and adhere to strict timeframes.
- Leadership and influencing skills,
- Technical communication and instructional writing skills
- Ability to convey complex information clearly.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 8th April
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
Job no: 1944
Category: Customer & Community Relations
1944 Conveyancing Services Officer
- Thrive with a strong sense of purpose as you shape WA’s water future.
- Full time, permanent position based in Balcatta with flexible working options.
- Salary: $ 93,249 plus Super & Benefits.
About the role:
Customer Billing Operations manages our billing and revenue collection services that enable us to deliver sustainable water services to the people of WA. We provide a safe place for our people, positive culture and have a strong commitment to developing and empowering our people to deliver our best performance.
This role is part of our Concessions and Conveyancing team based in Balcatta. Our Conveyancing team is responsible for high volumes of work, processing and facilitating land sales for our accounts, problem solving and investigating enquiries whilst seeking a fair and balanced outcome that fits within Corporation Standards. They continuously strive to provide exceptional customer service and customer education regarding the settlement process and the beginning of the customer’s journey with the Water Corporation.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home and flexible work hours.
- Two well-being days each year to do whatever you need to do to feel good.
- Access to long service leave pro rata after 3 years of service.
- Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave.
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve:
- Be Water Corporations property settlement technical expert who provides support to Customer Billing Operations, our wider business and to our external customers on property settlement to ensure accurate billing and property records.
- Ensuring consistency in our quality assurance reviews, driving performance, improving standards, and delivering results.
- Handling complex enquiries and escalated customer complaints when dealing with Ombudsman, Ministerial and Priority One’s, is central to this role.
- Create and implement training material.
Your skills and experience
- Considerable experience in delivering high level customer service, in a technical environment.
- Considerable experience in managing workflows across multiple streams and coaching people to enhance business capability.
- Considerable experience working with customer billing practices and processes, applications, and systems.
- Relevant experience in a large commercially focussed organisation providing conveyancing services.
- Knowledge of, or the capability of understanding of relevant legislation, and procedures in relation to property records, maintenance, and billing.
- Demonstrated computing skills and knowledge of the Microsoft suite of computing applications.
- Demonstrated ability to manage multiple priorities and adhere to strict timeframes.
- Leadership and influencing skills,
- Technical communication and instructional writing skills
- Ability to convey complex information clearly.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 8th April
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website
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