Technical Support Officer -Level 2
Teachers Health Fund
Technical Support Officer -Level 2
Technical Support Officer -Level 2 -6-Month Fixed-Term Contract
The role:
You'll ensure excellent customer service outcomes through systems and operational support and by optimal integration of the core TFH applications, especially the HAMBS system, with TFH’s operational processes through continuous improvement and innovation.
We at Teachers Health have a lot to offer,
- 4 weeks of annual leave
- Hybrid working model
- Subsidised private health insurance and discounts on our products and services
- Fantastic central location in Surry Hills
- Employee well-being programme
Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.
What will you do?
- Level 2 support - advanced technical support to THF applications, promptly addressing and resolving issues related to releases, enhancements, ensuring the shortest possible response time.
- Ensure the HAMBS system and other core applications are always up-to-date, accurate, and compliant with relevant regulations and standards.
- Thoroughly document process, data, and functional workflows for key applications, including the mobile app, CRM, and associated systems.
- Ad hoc reporting and analysis for business stakeholders via SQL Server
- Maintenance of Salesforce solution – version control, branching and metadata deployments, maintenance of users and roles
- Contribute to and support research, requirement gathering and validation activities directly with business owners, including usability and acceptance testing
- Drive continuous improvement, through the creation of improvement backlogs, prioritisation tasks and iterative assessment of the assigned tasks progress
- Work with project managers to plan analysis activities, highlight risks and issues, and contribute operational input to projects.
- Support the testing and acceptance of new core systems to replace legacy environment. Monitor and report on the effect (cost/benefit) of enhancement.
What do you need?
- Experience in integration services
- Ability to assess requirements and specify solutions
- Proficiency in Salesforce (Sales Cloud, Health Cloud, and Marketing Cloud)
- Tertiary qualification in an IT-related discipline or over five years of relevant experience
- Experience in administering third-party software solutions
How do I apply?
Click APPLY NOW and send in your updated CV and an (optional) cover letter, telling us why you would be a good fit for the role.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au4 weeks of annual leave, Hybrid working model, Subsidised private health insurance and discounts on our products and services
Teachers Health Fund
Technical Support Officer -Level 2
Technical Support Officer -Level 2 -6-Month Fixed-Term Contract
The role:
You'll ensure excellent customer service outcomes through systems and operational support and by optimal integration of the core TFH applications, especially the HAMBS system, with TFH’s operational processes through continuous improvement and innovation.
We at Teachers Health have a lot to offer,
- 4 weeks of annual leave
- Hybrid working model
- Subsidised private health insurance and discounts on our products and services
- Fantastic central location in Surry Hills
- Employee well-being programme
Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.
What will you do?
- Level 2 support - advanced technical support to THF applications, promptly addressing and resolving issues related to releases, enhancements, ensuring the shortest possible response time.
- Ensure the HAMBS system and other core applications are always up-to-date, accurate, and compliant with relevant regulations and standards.
- Thoroughly document process, data, and functional workflows for key applications, including the mobile app, CRM, and associated systems.
- Ad hoc reporting and analysis for business stakeholders via SQL Server
- Maintenance of Salesforce solution – version control, branching and metadata deployments, maintenance of users and roles
- Contribute to and support research, requirement gathering and validation activities directly with business owners, including usability and acceptance testing
- Drive continuous improvement, through the creation of improvement backlogs, prioritisation tasks and iterative assessment of the assigned tasks progress
- Work with project managers to plan analysis activities, highlight risks and issues, and contribute operational input to projects.
- Support the testing and acceptance of new core systems to replace legacy environment. Monitor and report on the effect (cost/benefit) of enhancement.
What do you need?
- Experience in integration services
- Ability to assess requirements and specify solutions
- Proficiency in Salesforce (Sales Cloud, Health Cloud, and Marketing Cloud)
- Tertiary qualification in an IT-related discipline or over five years of relevant experience
- Experience in administering third-party software solutions
How do I apply?
Click APPLY NOW and send in your updated CV and an (optional) cover letter, telling us why you would be a good fit for the role.
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with jobs@teachershealth.com.au4 weeks of annual leave, Hybrid working model, Subsidised private health insurance and discounts on our products and services
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