Sales Support Coordinator
The Sales Support Coordinator provides support and assistance to the Sales Managers, Sales Team Leader and Sales team, to ensure the Call Centre Sales business objectives are met.
This role reports to, and supports, the Sales Team to ensure CC Sales Team are compliant and that systems and employees are operating at optimal levels by managing the sales enquiries via the queue and any issues are resolved or escalated within delegation. Will also assist in answering calls as an order taker to reduce abandonment rate, increase service levels to increase sales opportunities by capturing sales leads and providing leads to the Call Centre Team and Branch network.
Support and coordination include, but is not limited to administration, diary management, reports, activities and projects.
This role is highly interactive and liaises across head office and branches.
Key Tasks
Providing assistance to the Managers with tasks such as:
- Team activities and communications
- Meeting preparation including agenda, minutes and light refreshments
- Booking training and seminars
- Reward and recognition of staff
- Staff HR and payroll paperwork – overtime, doctor's certificates, higher duties, SAV’s
Support Sales Call Centre team
- Manage stationary supplies
- Provide assistance with team activities
- Book seminars/training courses
- Assist in printing reports, training materials
- Meeting minutes
- Reward and recognition – awards
Maintaining reports such as:
- Staff listings and org charts
- Anniversaries and birthdays, probations and timelines
- Recruitment, resignation/termination reports
- Training spend and tracking
- Completing monthly audits
- Adhoc reporting as required
- Sales reports daily, weekly and monthly or upon request
Budget
- Manage all accounts payable
- Review and obtain sign off for invoices
- Purchase requisitions and orders
- Monitor and review budget tracking spreadsheet to ensure agreed targets are being met
- Management of own corporate credit card
- Assist in preparation of annual Call Centres Sales budgets and accruals
Projects
- Assist Sales Call Centre Manager in ensuring team milestones are recognised and acknowledged
- Adhoc projects as requested
Sales phone support
- Answering sales calls and arranging call backs
- Distributing sales leads across both the CC Sales Team and Branch network
- Measuring and tracking leads and sales captured distributed
KRA’S AND STANDARDS OF PERFORMANCE
Financial
- Provide completed reporting within specified timeframe
- Achieve agreed KRA’s for Call Centre Sales Team
- Provide accurate reconciliation of corporate credit card
- Assist Sales Call Centre Manager in preparation of annual HCF Sales budget
- Provide invoices to accounts within specified timeframe, ensuring accuracy and appropriate authorisation obtained
- Increase the number of leads/call backs
Customer
- Liaise effectively with team and other departments at HCF Group to ensure tasks and outcomes satisfactory to the stakeholder
- Call quality expectation meets HCF standards
Internal
- Provide agendas for meetings and accurate minutes of all meetings and distribute within specified timeframe
- Ensure that training requests are actioned once authorised. Book appropriate training courses and advise participants of all details once confirmed
- Timely support and preparation of monthly awards, anniversaries, birthdays, probations
SKILLS, EXPERIENCE AND QUALIFICATIONS
Essential
- Advanced computer skills in MS Office, Outlook
- Well-developed verbal and written communication skills
- Sound organisational skills and ability to perform required tasks on a timely basis with minimal supervision
- Excellent attention to detail
- Demonstrated commitment to service quality
- Positive and motivated personality with ability to relate to people at all levels
- Ability to meet individual/team and departmental deadlines
- Ability to exercise sound judgement in solving problems
- Ability to adapt positively to frequently changing work practices and needs
- Ability to remain calm under pressure
- Knowledge of Health Insurance Industry, related rules and regulations
Desirable
- Willingness to do further studies to advance their knowledge and skills
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
The Sales Support Coordinator provides support and assistance to the Sales Managers, Sales Team Leader and Sales team, to ensure the Call Centre Sales business objectives are met.
This role reports to, and supports, the Sales Team to ensure CC Sales Team are compliant and that systems and employees are operating at optimal levels by managing the sales enquiries via the queue and any issues are resolved or escalated within delegation. Will also assist in answering calls as an order taker to reduce abandonment rate, increase service levels to increase sales opportunities by capturing sales leads and providing leads to the Call Centre Team and Branch network.
Support and coordination include, but is not limited to administration, diary management, reports, activities and projects.
This role is highly interactive and liaises across head office and branches.
Key Tasks
Providing assistance to the Managers with tasks such as:
- Team activities and communications
- Meeting preparation including agenda, minutes and light refreshments
- Booking training and seminars
- Reward and recognition of staff
- Staff HR and payroll paperwork – overtime, doctor's certificates, higher duties, SAV’s
Support Sales Call Centre team
- Manage stationary supplies
- Provide assistance with team activities
- Book seminars/training courses
- Assist in printing reports, training materials
- Meeting minutes
- Reward and recognition – awards
Maintaining reports such as:
- Staff listings and org charts
- Anniversaries and birthdays, probations and timelines
- Recruitment, resignation/termination reports
- Training spend and tracking
- Completing monthly audits
- Adhoc reporting as required
- Sales reports daily, weekly and monthly or upon request
Budget
- Manage all accounts payable
- Review and obtain sign off for invoices
- Purchase requisitions and orders
- Monitor and review budget tracking spreadsheet to ensure agreed targets are being met
- Management of own corporate credit card
- Assist in preparation of annual Call Centres Sales budgets and accruals
Projects
- Assist Sales Call Centre Manager in ensuring team milestones are recognised and acknowledged
- Adhoc projects as requested
Sales phone support
- Answering sales calls and arranging call backs
- Distributing sales leads across both the CC Sales Team and Branch network
- Measuring and tracking leads and sales captured distributed
KRA’S AND STANDARDS OF PERFORMANCE
Financial
- Provide completed reporting within specified timeframe
- Achieve agreed KRA’s for Call Centre Sales Team
- Provide accurate reconciliation of corporate credit card
- Assist Sales Call Centre Manager in preparation of annual HCF Sales budget
- Provide invoices to accounts within specified timeframe, ensuring accuracy and appropriate authorisation obtained
- Increase the number of leads/call backs
Customer
- Liaise effectively with team and other departments at HCF Group to ensure tasks and outcomes satisfactory to the stakeholder
- Call quality expectation meets HCF standards
Internal
- Provide agendas for meetings and accurate minutes of all meetings and distribute within specified timeframe
- Ensure that training requests are actioned once authorised. Book appropriate training courses and advise participants of all details once confirmed
- Timely support and preparation of monthly awards, anniversaries, birthdays, probations
SKILLS, EXPERIENCE AND QUALIFICATIONS
Essential
- Advanced computer skills in MS Office, Outlook
- Well-developed verbal and written communication skills
- Sound organisational skills and ability to perform required tasks on a timely basis with minimal supervision
- Excellent attention to detail
- Demonstrated commitment to service quality
- Positive and motivated personality with ability to relate to people at all levels
- Ability to meet individual/team and departmental deadlines
- Ability to exercise sound judgement in solving problems
- Ability to adapt positively to frequently changing work practices and needs
- Ability to remain calm under pressure
- Knowledge of Health Insurance Industry, related rules and regulations
Desirable
- Willingness to do further studies to advance their knowledge and skills
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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