ITIL Change Manager
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
There is a strong pipeline of upcoming projects involving delivery of best practice standards and methodologies of high availability and computing technology.
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
An exciting opportunity now exists for an experienced Change Manager to own and run the ITIL based process across a key Government account.
Role:
The role of Change Management is to minimize service disruption to clients businesses by:
Responsibilities:
Process Development:
- Ensure that change control policies, processes, and standards are implemented
- Ensure that change control policies, processes, and standards are complied with and all parties understand the requirements of the process and policies
- Manage change activity to ensure minimal impact to the customer through the use of effective change control policies, processes, and standards.
- Assist with the development and implementation of Change Control processes
Day to Day Responsibilities
- Daily co-ordination of customer and vendor changes with affected parties, ensuring compliance to process.
- Preparation of and chairing Change Advisory Board, Technical Assessment Meetings.
- Creation and distribution of notifications for major impact changes.
- Producing and publishing a daily schedule of changes to ensure visibility of change activity occurring.
- Suggest necessary changes to and assist in any UAT testing of the Change Control system.
- Provide compliance measurement and reporting against the change policies, standards and processes.
- Ensure changes to the Change Management process are clearly defined and communicated to the user base.
- Ensure issues relating to change management are reviewed and remedial action recommended.
General Activities
- Client and Vendor relationships are managed in a professional manner.
- Act as a role model in the implementation of policies, standards and practices.
- Ensure all work is carried out in full accordance to appropriate policies and procedures including, but not limited to, those concerned with security, change control, health and safety, quality, risk and asset management and incident reporting.
- Manage personal workload through workflow planning and prioritization.
- Support and communicate within and across the Customer, vendor and DXC Teams.
- Provide timely feedback to senior management regarding issues affecting quality of service to Clients
- Support and coach DXC staff in the use of the DXC Change Management Processes
- Participate in local and regional meetings in relation to Change Management
- Delivering quality by adherence to the DXC methodologies
- Maintain documentation of policies and procedures and timeframes relating to Change Management for APJ
- Identify and complete required personal development training / education programs
- Team and Change meetings are attended and actions followed through
Qualifications / Experience & Skills Requirements
- Tertiary qualifications and/or relevant operational IT and business experience.
- ITIL Foundations Certificate
- ITIL Cross Functional experience
- Sound knowledge of and/or experience in the use of Change Management Processes.
- Experience with Infrastructure delivery
- General knowledge of Service Delivery Capabilities
- Must meet and maintain security clearance requirements of DXC and relevant client(s).
- Supporting the business / projects may require out of business hours involvement
- Occasional travel may be required in order to support business
- Strong Microsoft application skills (Word, Excel, PowerPoint)
- Knowledge of Service Management tools
- Facilitate Meetings, Time Management skills
- Excellent communication skills (written and oral), with experience interacting with all levels of management
Clearance
To be eligible for this position you must:
Your working environment
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
There is a strong pipeline of upcoming projects involving delivery of best practice standards and methodologies of high availability and computing technology.
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
An exciting opportunity now exists for an experienced Change Manager to own and run the ITIL based process across a key Government account.
Role:
The role of Change Management is to minimize service disruption to clients businesses by:
Responsibilities:
Process Development:
- Ensure that change control policies, processes, and standards are implemented
- Ensure that change control policies, processes, and standards are complied with and all parties understand the requirements of the process and policies
- Manage change activity to ensure minimal impact to the customer through the use of effective change control policies, processes, and standards.
- Assist with the development and implementation of Change Control processes
Day to Day Responsibilities
- Daily co-ordination of customer and vendor changes with affected parties, ensuring compliance to process.
- Preparation of and chairing Change Advisory Board, Technical Assessment Meetings.
- Creation and distribution of notifications for major impact changes.
- Producing and publishing a daily schedule of changes to ensure visibility of change activity occurring.
- Suggest necessary changes to and assist in any UAT testing of the Change Control system.
- Provide compliance measurement and reporting against the change policies, standards and processes.
- Ensure changes to the Change Management process are clearly defined and communicated to the user base.
- Ensure issues relating to change management are reviewed and remedial action recommended.
General Activities
- Client and Vendor relationships are managed in a professional manner.
- Act as a role model in the implementation of policies, standards and practices.
- Ensure all work is carried out in full accordance to appropriate policies and procedures including, but not limited to, those concerned with security, change control, health and safety, quality, risk and asset management and incident reporting.
- Manage personal workload through workflow planning and prioritization.
- Support and communicate within and across the Customer, vendor and DXC Teams.
- Provide timely feedback to senior management regarding issues affecting quality of service to Clients
- Support and coach DXC staff in the use of the DXC Change Management Processes
- Participate in local and regional meetings in relation to Change Management
- Delivering quality by adherence to the DXC methodologies
- Maintain documentation of policies and procedures and timeframes relating to Change Management for APJ
- Identify and complete required personal development training / education programs
- Team and Change meetings are attended and actions followed through
Qualifications / Experience & Skills Requirements
- Tertiary qualifications and/or relevant operational IT and business experience.
- ITIL Foundations Certificate
- ITIL Cross Functional experience
- Sound knowledge of and/or experience in the use of Change Management Processes.
- Experience with Infrastructure delivery
- General knowledge of Service Delivery Capabilities
- Must meet and maintain security clearance requirements of DXC and relevant client(s).
- Supporting the business / projects may require out of business hours involvement
- Occasional travel may be required in order to support business
- Strong Microsoft application skills (Word, Excel, PowerPoint)
- Knowledge of Service Management tools
- Facilitate Meetings, Time Management skills
- Excellent communication skills (written and oral), with experience interacting with all levels of management
Clearance
To be eligible for this position you must:
Your working environment
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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