IT Supplier Governance Specialist

The role of the IT Supplier Governance Specialist is to establish IT Supplier account governance and management to ensure operational excellence and continue to deliver services that are compliant with regulatory and organisational requirements.

The IT Risk, Audit and Governance department and its teams plays a critical role in insuring HCF IT and its strategic partners continue delivering best practice processes and the necessary due diligence that ensure the effective and efficient use of HCF’s IT Services.

The company’s vision for technology is rapidly evolving and the challenge for this role is to take HCF IT to the next level of Supplier Governance and Management.

KEY TASKS

• Govern and manage multiple strategic and critical IT supplier contracts including IT system and service outsourcing arrangements
• Create and maintain IT Supplier Governance policy, procedures and work instructions
• Create and maintain IT supplier management documentation and training content
• Identify and engage with new projects requiring operational acceptance on new and existing IT suppliers
• Participate in the Service Transition Management process so all suppliers are identified and registered against IT Services, Products, Devices and IT Projects.
• Manage and report on IT supplier readiness activitie
• Interface with other HCF departments like Procurement and Cyber Security to ensure IT suppliers are governed effectively.
• Manage and maintain supplier management calendar for supplier contract reviews, security risk analysis reviews and business relationship reviews.
• Assess and define operational requirements, including acceptors, deliverers and appropriate evidence
• Identify, assess, and manage issues and risks relating to on boarding new services
• Collaborate with IT and Business resources to define Australian security policies that aligns to our regulatory, legal requirements and security obligations
• Contribute to the development of reporting, including Regulator updates, senior management, and the Board
• Monitor Suppliers compliance to regulatory and statutory obligations
• Monitor IT compliance to regulatory and statutory obligations
• Manage the IT Supplier financials - software licenses, cloud, connectivity, managed services.
• Implement and IT Supplier Management System to centrally manage IT suppliers –

About You

• Bachelor’s degree in IT or an equivalent engineering discipline
• 5 years + of supplier management experience with a financial or insurance organisation in a Sourcing, Contracting or Supplier Risk Management role
• Experienced in implementation of large projects that required a diverse team of associates in addition to experience leading business and legal negotiations•
• Experienced managing suppliers in accordance with regulatory third- and fourth-party risk management requirements
• Knowledge of Interconnect technology, development process, marketplace, and basic digital processes/eco-system ▪ Familiar with Supplier Risk Assessment tools such as UpGuard
• Success in leveraging both traditional best practices, such as IT service management practices based on ITIL, as well as emerging methods like DevOps that are optimized for agility
• Strong project management skills and strong verbal and written communication skills

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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