Technical Business Analyst

This position exists to fully understand the scope of the business needs, manage and define the backlog, elicit and deliver the business analysis and Technical artefacts necessary to support IT solution delivery in the most effective manner.

Key Responsibilities:

• Create a good understanding of the business needs and strategies to support the development of high-quality business analysis artefacts that underpin effective IT solution delivery
• Accountable for the creation of business analysis artefacts such as requirements, technical specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping and technical impact assessments
• Provide information to others regarding the business analysis artefacts to support IT solution design, development, testing and implementation activities
• Ensure that that business analysis artefacts take an end-to-end perspective, fully meet the desired business objectives, and consider operational support processes
• Collaborates with business subject matter experts to form a good understanding of business needs, existing and future processes as well as problems that need to be resolved during the IT delivery
• Provides support and counsel to architectures, developers, testers, and others regarding business and technical requirements throughout the solution delivery cycle to ensure quality, timely outcomes
• Responsible for building, editing, and maintaining the project backlog and execution of project priorities
• Translates project scope/features into well-defined requirements including features, user stories, and acceptance criteria
• Collaborate to ensure that the business needs are understood, translated into requirement deliverables for use in the development of solutions

Essential Skills

• Degree in Computer Science or a related discipline
• Strong technical understanding and ability to context switch
• Strong understanding of Digital Analytics, tag management and tools
• Experience in working all phases of systems development lifecycle using Waterfall, Agile/Scrum, and hybrid application development environments
• Strong documentation and critical thinking and problem-solving skills, including ability to create and maintain documentation like use cases, user stories, and business and technical requirements documents
• Strong understanding of CUSTOMER DATA PLATFORM (CDP) technologies, data pipelines, and data warehousing concepts would be a strong plus
• Good understanding of the principles of system design, database concepts and coding
• Strong analytical and problem-solving skills
• Excellent interpersonal skills, with a focus on effective client relationships
• Strong communication skills, both written and oral with attention to detail

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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