Sales & Performance Coach
A unique opportunity for an experienced Sales and Performance Coach to support HCF in building the sales capability of it's Contact Centre Sales Teams.
About the Role
- Liaise with Learning & Organisational Capability to support the design, implement and embed training for new and existing staff members. (GAIN day plus any additional masterclasses).
- Liaise with the Contact Centre Sales Leadership Team to understand emerging areas of learning and development.
- Ad hoc, divisional training as required and personal development initiatives.
- Ensure the productivity and timely maintenance of training and development content, while keeping the solutions and delivery within the agreed budgets.
- Support the delivery of new recruits induction training.
- Facilitate refresher training as required to focus on uplift of skill and knowledge.
- Maintain a continuous development program for the Contact Centre Sales Team.
- Support Contact Centre Sales Team development requirements as advised by the Contact Centre Sales - Operations Manager.
- Liaise with internal and external stakeholder on additional product training delivery & options, e.g. Operation Wow, Life Products.
- Support the Contact Centre Sales - Operations Manager with any remedial training from audit findings and self-identified issues.
- Respond to internal/stakeholder enquiries within agreed timeframes.
- Provide currently needed training options and anticipate future requirements.
- Liaise with relevant stakeholders regularly to ensure content is relevant and updated.
About You
- Minimum three years’ experience in a Team Leader training and/or coaching role, having worked with adults to build skills, transfer knowledge and change behaviours.
- Minimum of two years of experience in a coaching or leadership development role, with a focus on management coaching.
- Strong understanding of management principles, leadership strategies, and operational processes.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals at all levels of the organisation.
- Proven track record of facilitating successful development programs and improving managerial competencies.
- Ability to analyse performance metrics and translate them into actionable coaching plans.
- Proficiency in coaching tools and technologies, including performance management systems and e-learning platforms.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
A unique opportunity for an experienced Sales and Performance Coach to support HCF in building the sales capability of it's Contact Centre Sales Teams.
About the Role
- Liaise with Learning & Organisational Capability to support the design, implement and embed training for new and existing staff members. (GAIN day plus any additional masterclasses).
- Liaise with the Contact Centre Sales Leadership Team to understand emerging areas of learning and development.
- Ad hoc, divisional training as required and personal development initiatives.
- Ensure the productivity and timely maintenance of training and development content, while keeping the solutions and delivery within the agreed budgets.
- Support the delivery of new recruits induction training.
- Facilitate refresher training as required to focus on uplift of skill and knowledge.
- Maintain a continuous development program for the Contact Centre Sales Team.
- Support Contact Centre Sales Team development requirements as advised by the Contact Centre Sales - Operations Manager.
- Liaise with internal and external stakeholder on additional product training delivery & options, e.g. Operation Wow, Life Products.
- Support the Contact Centre Sales - Operations Manager with any remedial training from audit findings and self-identified issues.
- Respond to internal/stakeholder enquiries within agreed timeframes.
- Provide currently needed training options and anticipate future requirements.
- Liaise with relevant stakeholders regularly to ensure content is relevant and updated.
About You
- Minimum three years’ experience in a Team Leader training and/or coaching role, having worked with adults to build skills, transfer knowledge and change behaviours.
- Minimum of two years of experience in a coaching or leadership development role, with a focus on management coaching.
- Strong understanding of management principles, leadership strategies, and operational processes.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals at all levels of the organisation.
- Proven track record of facilitating successful development programs and improving managerial competencies.
- Ability to analyse performance metrics and translate them into actionable coaching plans.
- Proficiency in coaching tools and technologies, including performance management systems and e-learning platforms.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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