Provider Relations & Automation Coordinator (6 month secondment)
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the Role
Ancillary Benefits are a critical component of HCF’s value proposition to the customer and a critical differentiator among health funds in the market.
In this role you will be responsible for contributing to the effective maintenance of the database and electronic claiming channels, enabling a seamless member claiming experience.
This is a 6 month secondment opportunity.
Responsibilities
- Receives, and prepares source data for enrolling health network and non-network providers onto database by compiling and sorting information
- Undertakes prudential checks in accordance with procedures
- Maintains data entry requirements with set standards and procedures
- Identifies and initiates opportunities for database and business process improvements
- Responds, fulfils and resolve enquiries from external customers (eg providers, professional associations etc) and internal customers (eg front line and claims operations) within SLAs
- Processes provider agreements to ensure completeness and execution in line with procedures.
About You
- Experience in ancillary benefits or allied health environment
- Experience in working with database and related systems
- Strong organisational and prioritisation skills
- Strong analytical and problem solving skills
- Strong interpersonal skills
- Strong attention to detail and good follow through
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Come and join our HCF team!
Benefits
- 50% subsidy on HCF Private Health Insurance
- Flexible working arrangements including the opportunity to work from Home (WFH), hybrid or from our modern Sydney offices
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts on HCF’s suite of products, life, pet, travel and general insurance
- Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally! To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support. With our flexible working arrangements, growing with us is made easier in our own uncommon way.
A career with us - how to apply #LI-MP1
Please check out our website at https://www.hcf.com.au/about-us/careers
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
About the Role
Ancillary Benefits are a critical component of HCF’s value proposition to the customer and a critical differentiator among health funds in the market.
In this role you will be responsible for contributing to the effective maintenance of the database and electronic claiming channels, enabling a seamless member claiming experience.
This is a 6 month secondment opportunity.
Responsibilities
- Receives, and prepares source data for enrolling health network and non-network providers onto database by compiling and sorting information
- Undertakes prudential checks in accordance with procedures
- Maintains data entry requirements with set standards and procedures
- Identifies and initiates opportunities for database and business process improvements
- Responds, fulfils and resolve enquiries from external customers (eg providers, professional associations etc) and internal customers (eg front line and claims operations) within SLAs
- Processes provider agreements to ensure completeness and execution in line with procedures.
About You
- Experience in ancillary benefits or allied health environment
- Experience in working with database and related systems
- Strong organisational and prioritisation skills
- Strong analytical and problem solving skills
- Strong interpersonal skills
- Strong attention to detail and good follow through
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Come and join our HCF team!
Benefits
- 50% subsidy on HCF Private Health Insurance
- Flexible working arrangements including the opportunity to work from Home (WFH), hybrid or from our modern Sydney offices
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts on HCF’s suite of products, life, pet, travel and general insurance
- Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally! To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support. With our flexible working arrangements, growing with us is made easier in our own uncommon way.
A career with us - how to apply #LI-MP1
Please check out our website at https://www.hcf.com.au/about-us/careers
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.
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