Digital Product Manager
Reporting to the Digital Product Lead, the Digital Product Manager will play a key role to drive HCF’s broader digital strategy roll out. In collaboration with business and technology stakeholders, the Digital Product Manager will own the product backlog for their workstream/s and will lead the team to drive member and business value.
About the role
Digital Product Development
- End-to-end accountability for workstream product backlog, quality, execution and outcomes.
- Work and collaborate with cross-functional teams to discover, define and design your product roadmap and experience for your assigned workstream/s to develop, deploy and deliver business and member outcomes, and alignment to HCF’s broader strategic objectives.
- Be product-led in cross-functional agile team to continuously design and develop market leading products, services and experiences for assigned workstream/s
- Manage product development lifecycle from discovery, ideation and concepts to launch, managing continuous improvement and growth in-line with strategic objectives and priorities.
- Define and proactively monitor key performance metrics and use analytics, market and user research, usability studies, competitor and comparator analysis to drive effective decision making.
- Remove impediments for workstreams and squads to ensure continuous value delivery.
- Develop deep customer and member insight to develop meaningful and market leading digital workstream
- Prioritise the product roadmap and backlog by balancing needs of our customers and members with business outcomes by clearly communicating rationale behind your decisions.
Business Engagement
- Evangelise product vision and experience across HCF Liaise daily and attend agile ceremonies with the cross-functional team members to create digital products and experiences customers and members find joyful and delightful
- Cultivate strong partnerships across HCF to ensure we are building products and experiences that scale, and providing transparency and alignment around key priorities.
- Partner with business and technology leads to consult on new business initiatives to ensure maximum business and member value
- Communicate at all levels across HCF including Senior Leadership team.
Regularity & Compliance Responsibilities
- Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.
- Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.
- Cooperate with HCF in relation to any activities taken by the company to ensure compliance with relevant regulations including WHS legislation.
- Identify, mitigate and report risks associated with potential breaches of regulatory standards including WHS policies, procedures and safe work practices.
About You
- 3+ years digital product ownership experience in a regulated industry or product-led scaling up or transforming its business model at pace with a focus on B2C marketplaces built upon mobile, web and AI driven applications, and continuous value delivery and innovation.
- Demonstratable customer commitment with ability to inspire and influence cross-functional teams to build meaningful products and continuously improve experiences for our members
- Strong communicator with experience working with stakeholders and executives in a large corporate environment
- Experience working with 3rd party partners across product lifecycle
- Experience partnering with brand and marketing teams to deliver products and that are aligned with messaging and go-to-market
- Ability to create deep customer and member insights and turn into actions that create new growth opportunities or solve problem
- Strategic and product-led mindset with strong business acumen and outcomes focus
- Ability to meet deadlines and deliver against goals with a strong focus on details and outcomes
- Influencing skills with an ability to make things happen
- Communicating product vision and goals to teams, senior leaders and executives
- Strong business acumen and results-driven
- Product management lifecycle
- Growth strategies and creation
- Experimentation and hypothesis testing
- Product analytics skills and cohort analysis
- Run product discovery and facilitate workshops
- Create user journeys
- Design & Lean Thinking, and doing, with a focus on doing the right thing and doing it right.
- Project management skills focussing on time management, roles and responsibilities, quality control and risk management.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
Reporting to the Digital Product Lead, the Digital Product Manager will play a key role to drive HCF’s broader digital strategy roll out. In collaboration with business and technology stakeholders, the Digital Product Manager will own the product backlog for their workstream/s and will lead the team to drive member and business value.
About the role
Digital Product Development
- End-to-end accountability for workstream product backlog, quality, execution and outcomes.
- Work and collaborate with cross-functional teams to discover, define and design your product roadmap and experience for your assigned workstream/s to develop, deploy and deliver business and member outcomes, and alignment to HCF’s broader strategic objectives.
- Be product-led in cross-functional agile team to continuously design and develop market leading products, services and experiences for assigned workstream/s
- Manage product development lifecycle from discovery, ideation and concepts to launch, managing continuous improvement and growth in-line with strategic objectives and priorities.
- Define and proactively monitor key performance metrics and use analytics, market and user research, usability studies, competitor and comparator analysis to drive effective decision making.
- Remove impediments for workstreams and squads to ensure continuous value delivery.
- Develop deep customer and member insight to develop meaningful and market leading digital workstream
- Prioritise the product roadmap and backlog by balancing needs of our customers and members with business outcomes by clearly communicating rationale behind your decisions.
Business Engagement
- Evangelise product vision and experience across HCF Liaise daily and attend agile ceremonies with the cross-functional team members to create digital products and experiences customers and members find joyful and delightful
- Cultivate strong partnerships across HCF to ensure we are building products and experiences that scale, and providing transparency and alignment around key priorities.
- Partner with business and technology leads to consult on new business initiatives to ensure maximum business and member value
- Communicate at all levels across HCF including Senior Leadership team.
Regularity & Compliance Responsibilities
- Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.
- Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.
- Cooperate with HCF in relation to any activities taken by the company to ensure compliance with relevant regulations including WHS legislation.
- Identify, mitigate and report risks associated with potential breaches of regulatory standards including WHS policies, procedures and safe work practices.
About You
- 3+ years digital product ownership experience in a regulated industry or product-led scaling up or transforming its business model at pace with a focus on B2C marketplaces built upon mobile, web and AI driven applications, and continuous value delivery and innovation.
- Demonstratable customer commitment with ability to inspire and influence cross-functional teams to build meaningful products and continuously improve experiences for our members
- Strong communicator with experience working with stakeholders and executives in a large corporate environment
- Experience working with 3rd party partners across product lifecycle
- Experience partnering with brand and marketing teams to deliver products and that are aligned with messaging and go-to-market
- Ability to create deep customer and member insights and turn into actions that create new growth opportunities or solve problem
- Strategic and product-led mindset with strong business acumen and outcomes focus
- Ability to meet deadlines and deliver against goals with a strong focus on details and outcomes
- Influencing skills with an ability to make things happen
- Communicating product vision and goals to teams, senior leaders and executives
- Strong business acumen and results-driven
- Product management lifecycle
- Growth strategies and creation
- Experimentation and hypothesis testing
- Product analytics skills and cohort analysis
- Run product discovery and facilitate workshops
- Create user journeys
- Design & Lean Thinking, and doing, with a focus on doing the right thing and doing it right.
- Project management skills focussing on time management, roles and responsibilities, quality control and risk management.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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