Automation Specialist
The Automation Specialist is responsible for designing, implementing, and maintaining automated solutions to enhance the overall efficiency and effectiveness of IT operations and business processes. The primary objective of this role is to drive innovation and operational excellence by automating repetitive tasks and workflows within the IT landscape.
Key tasks:
- Identify and implement automation opportunities within business processes including infrastructure management, application deployment and system monitoring or broader business applications
- Develop and implement automation scripts and workflows to minimise manual tasks and enhance service delivery across the business landscape
- Continuously analyse and improve existing automation solutions to enhance efficiency and flexibility to meet business needs
- Lead process improvement initiatives to enhance service quality and operational excellence
- Work with business teams to identify automation opportunities and gather requirements for developing solutions
- Support the service transition process by ensuring changes to services and service management processes and carried out in a coordination way.
- Monitor the performance of automation solutions and generate reports to track their effectiveness and impact on service delivery.
Essentials:
- Minimum of 2-3 years’ experience in support or infrastructure - preferably DevOps.
- Experience with Power Automate is advantageous, as is experience with LLMs and leveraging AI models to enhance decision-making in process automation. Coding experience is also beneficial.
- Experience with UiPath or similar RPA system
- Experience with PowerShell
- Proven experience in IT service management, with a focus on automation and process improvement.
- Strong problem-solving skills and analytical thinking
- Technical proficiency in developing automation scripts and tools
- Attention to detail and ability to work in fast-paced environment
- Excellent communication and interpersonal skills – effectively communicate with other team members and stakeholders
- Experience working in an organisation that uses ITIL framework and best practices.
- ITIL Foundations Certification
Desirable:
- Bachelor’s degree in information technology, Computer Science, or a related field
- Experience in large fast passed organisation or enterprise
- ITIL Intermediate certifications.
Culture & Benefits
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all genders
6 additional leave days to support your wellbeing and medical needs
Mental Health & Wellbeing programs
Discounts to pet, life, travel and general insurance
Come and join our HCF team!
A career with us
Please check out our website at https://www.hcf.com.au/about-us/careers
At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.
The Automation Specialist is responsible for designing, implementing, and maintaining automated solutions to enhance the overall efficiency and effectiveness of IT operations and business processes. The primary objective of this role is to drive innovation and operational excellence by automating repetitive tasks and workflows within the IT landscape.
Key tasks:
- Identify and implement automation opportunities within business processes including infrastructure management, application deployment and system monitoring or broader business applications
- Develop and implement automation scripts and workflows to minimise manual tasks and enhance service delivery across the business landscape
- Continuously analyse and improve existing automation solutions to enhance efficiency and flexibility to meet business needs
- Lead process improvement initiatives to enhance service quality and operational excellence
- Work with business teams to identify automation opportunities and gather requirements for developing solutions
- Support the service transition process by ensuring changes to services and service management processes and carried out in a coordination way.
- Monitor the performance of automation solutions and generate reports to track their effectiveness and impact on service delivery.
Essentials:
- Minimum of 2-3 years’ experience in support or infrastructure - preferably DevOps.
- Experience with Power Automate is advantageous, as is experience with LLMs and leveraging AI models to enhance decision-making in process automation. Coding experience is also beneficial.
- Experience with UiPath or similar RPA system
- Experience with PowerShell
- Proven experience in IT service management, with a focus on automation and process improvement.
- Strong problem-solving skills and analytical thinking
- Technical proficiency in developing automation scripts and tools
- Attention to detail and ability to work in fast-paced environment
- Excellent communication and interpersonal skills – effectively communicate with other team members and stakeholders
- Experience working in an organisation that uses ITIL framework and best practices.
- ITIL Foundations Certification
Desirable:
- Bachelor’s degree in information technology, Computer Science, or a related field
- Experience in large fast passed organisation or enterprise
- ITIL Intermediate certifications.
Culture & Benefits
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all genders
6 additional leave days to support your wellbeing and medical needs
Mental Health & Wellbeing programs
Discounts to pet, life, travel and general insurance
Come and join our HCF team!
A career with us
Please check out our website at https://www.hcf.com.au/about-us/careers
At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.
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