Change Manager
An exciting opportunity for a 12-month fixed-term contract position as a Change Manager.
The Change Manager will play a key role in ensuring project (change initiatives) meet objectives on time by increasing employee adoption and usage. The role will focus on the business change aspects including changes to processes, systems and technology.
The primary responsibility will be to minimise the negative effects and maximise the benefits of change resulting from business initiatives. This often involves focusing on the people side of change – identifying the impact on people, getting them ready for change, and handling any resistance to change. The Change Manager will work to drive faster adoption, higher ultimate utilisation and greater proficiency of the deployed capabilities that impact employees in the organization to increase benefit realisation, value creation, ROI and the achievement of results and outcomes.
KEY TASKS
CHANGE MANAGEMENT PLANNING & EXECUTION
• Leading change management work streams with a structured methodology / process.
• Develop change management plans for projects and/or change initiatives.
• Carry out analysis to assess change impact and change management activities.
• Liaise with training and KM resources to ensure training and KM being carried out is reflected in change plans.
• Manage change communication and change artefacts i.e. cheat sheets, FAQs etc.
• Manage change management resources (where applicable).
• Coach and mentor staff to advocate for the change.
• Identify risks and develop risk mitigation tactics
STAKEHOLDER & PROJECT TEAM ENGAGEMENT
• Manage effective stakeholder engagement, ensuring clear and regular communications with key business owners.
• Support business owners with the management of resistance to change ensuring buy-in and commitment for new ways of working.
• Positively contribute to internal project meetings where required.
• Influence key business stakeholders in support of the desired outcomes of projects.
REGULARITY & COMPLIANCE RESPONSIBILITIES
• Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.
• Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.
• Cooperate with HCF in relation to any activities taken by the company to ensure compliance with relevant regulations including WHS legislation.
• Identify, mitigate and report risks associated with potential breaches of regulatory standards including WHS policies, procedures and safe work practices.
ENGAGEMENT
• Effective engagement with broader team staff and business stakeholders.
• Strong team collaboration within team and broader IT & business communities.
• Demonstrated behaviours which encourage collaboration, diversity and HCF cultural values alignment.
• Effective support for business change
INDIVIDUAL
• Contribution to ideas for improving the way the team works.
• Recognition of team members for excellent performance - reward & recognition feedback.
• Preparing own development plans & providing support for continuous improvement/learning plan.
• Supporting an environment by creating trust and self-motivation.
• Pro-actively pursue self-development.
ESSENTIAL
• Experience and knowledge of business change management principles, methodologies and tools and an understanding of how to apply these to the project management lifecycle
• Demonstrated capability in the execution of large-scale change projects
• Demonstrated capability in enterprise level change covering people, process and technology change
• Implementation experience that includes stakeholder management, communication, business impact assessment, business readiness assessment and training
• Demonstrated capability in producing comprehensive and executable plans
• Exceptional interpersonal and communication skills – both written and verbal
• Excellent active listening skills
• Resilient and tenacious with a propensity to persevere
• Strategic, conceptual thinker with ability to translate strategy into action
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong trusted relationships at all organisational levels
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Ability to adapt to changing circumstances, can tolerate ambiguity
DESIRABLE
• PROSCI Change Management Accreditation
• Familiarity with project lifecycle and agile working
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
An exciting opportunity for a 12-month fixed-term contract position as a Change Manager.
The Change Manager will play a key role in ensuring project (change initiatives) meet objectives on time by increasing employee adoption and usage. The role will focus on the business change aspects including changes to processes, systems and technology.
The primary responsibility will be to minimise the negative effects and maximise the benefits of change resulting from business initiatives. This often involves focusing on the people side of change – identifying the impact on people, getting them ready for change, and handling any resistance to change. The Change Manager will work to drive faster adoption, higher ultimate utilisation and greater proficiency of the deployed capabilities that impact employees in the organization to increase benefit realisation, value creation, ROI and the achievement of results and outcomes.
KEY TASKS
CHANGE MANAGEMENT PLANNING & EXECUTION
• Leading change management work streams with a structured methodology / process.
• Develop change management plans for projects and/or change initiatives.
• Carry out analysis to assess change impact and change management activities.
• Liaise with training and KM resources to ensure training and KM being carried out is reflected in change plans.
• Manage change communication and change artefacts i.e. cheat sheets, FAQs etc.
• Manage change management resources (where applicable).
• Coach and mentor staff to advocate for the change.
• Identify risks and develop risk mitigation tactics
STAKEHOLDER & PROJECT TEAM ENGAGEMENT
• Manage effective stakeholder engagement, ensuring clear and regular communications with key business owners.
• Support business owners with the management of resistance to change ensuring buy-in and commitment for new ways of working.
• Positively contribute to internal project meetings where required.
• Influence key business stakeholders in support of the desired outcomes of projects.
REGULARITY & COMPLIANCE RESPONSIBILITIES
• Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.
• Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions.
• Cooperate with HCF in relation to any activities taken by the company to ensure compliance with relevant regulations including WHS legislation.
• Identify, mitigate and report risks associated with potential breaches of regulatory standards including WHS policies, procedures and safe work practices.
ENGAGEMENT
• Effective engagement with broader team staff and business stakeholders.
• Strong team collaboration within team and broader IT & business communities.
• Demonstrated behaviours which encourage collaboration, diversity and HCF cultural values alignment.
• Effective support for business change
INDIVIDUAL
• Contribution to ideas for improving the way the team works.
• Recognition of team members for excellent performance - reward & recognition feedback.
• Preparing own development plans & providing support for continuous improvement/learning plan.
• Supporting an environment by creating trust and self-motivation.
• Pro-actively pursue self-development.
ESSENTIAL
• Experience and knowledge of business change management principles, methodologies and tools and an understanding of how to apply these to the project management lifecycle
• Demonstrated capability in the execution of large-scale change projects
• Demonstrated capability in enterprise level change covering people, process and technology change
• Implementation experience that includes stakeholder management, communication, business impact assessment, business readiness assessment and training
• Demonstrated capability in producing comprehensive and executable plans
• Exceptional interpersonal and communication skills – both written and verbal
• Excellent active listening skills
• Resilient and tenacious with a propensity to persevere
• Strategic, conceptual thinker with ability to translate strategy into action
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong trusted relationships at all organisational levels
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Ability to adapt to changing circumstances, can tolerate ambiguity
DESIRABLE
• PROSCI Change Management Accreditation
• Familiarity with project lifecycle and agile working
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver ourStrategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
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