Client Service Manager - Affinity Small Business
- You will be joining a high performing team with excellent growth opportunities
- Position will be based in Parramatta or Brisbane
- Flexible working arrangements available
Client Services Manager
We are seeking a Client Services Manager to join our Affinity Small Business team who service an existing portfolio of Australian SME clients, responsible for retention & driving new business growth.
The Client Services Manager will be responsible for managing and leading a team of Insurance Brokers. The team are responsible for renewing, retaining and growing our client base.
In this role, the Client Services Manager will ensure communication on Aon strategy, team and individual KPIs, development and training of colleagues and ensure quality standards are met. They will inspire confidence and commitment across the team and create a supportive team culture. They ensure retention of our people through honest and genuine conversations and regular feedback.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Ensuring all client needs are identified and met by taking a pro-active approach to all aspects of account retention and service delivery through the adoption and utilisation of our systems and platforms
- Collaborating with various Aon team / business leaders regarding best practice and product delivery
- Providing technical support to the team, training on products, and assist with the development of new products, systems and processes where applicable
- Ensures colleague portfolio allocation is reviewed and actioned quarterly in advance
- Contribute to the development and execution of Affinity small business strategies
- Driving new business initiatives and growth strategies across the team
- Support and coach colleagues in managing a diverse portfolio of clients across various industries
Skills and experience that will lead to success
This position will suit someone with the following experience:
- Exceptional leadership skills
- Strong presentation, negotiation and influencing skills
- Client Services/Sales mentality and ability to make a connection with clients (Sales)
- Insurance industry experience
- Tier 1 Qualification
- Experience in building retention & growth
- Be a strong people leader
- Analyze information and data, to find opportunities and prioritize
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#Aoncareers
- You will be joining a high performing team with excellent growth opportunities
- Position will be based in Parramatta or Brisbane
- Flexible working arrangements available
Client Services Manager
We are seeking a Client Services Manager to join our Affinity Small Business team who service an existing portfolio of Australian SME clients, responsible for retention & driving new business growth.
The Client Services Manager will be responsible for managing and leading a team of Insurance Brokers. The team are responsible for renewing, retaining and growing our client base.
In this role, the Client Services Manager will ensure communication on Aon strategy, team and individual KPIs, development and training of colleagues and ensure quality standards are met. They will inspire confidence and commitment across the team and create a supportive team culture. They ensure retention of our people through honest and genuine conversations and regular feedback.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Ensuring all client needs are identified and met by taking a pro-active approach to all aspects of account retention and service delivery through the adoption and utilisation of our systems and platforms
- Collaborating with various Aon team / business leaders regarding best practice and product delivery
- Providing technical support to the team, training on products, and assist with the development of new products, systems and processes where applicable
- Ensures colleague portfolio allocation is reviewed and actioned quarterly in advance
- Contribute to the development and execution of Affinity small business strategies
- Driving new business initiatives and growth strategies across the team
- Support and coach colleagues in managing a diverse portfolio of clients across various industries
Skills and experience that will lead to success
This position will suit someone with the following experience:
- Exceptional leadership skills
- Strong presentation, negotiation and influencing skills
- Client Services/Sales mentality and ability to make a connection with clients (Sales)
- Insurance industry experience
- Tier 1 Qualification
- Experience in building retention & growth
- Be a strong people leader
- Analyze information and data, to find opportunities and prioritize
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#Aoncareers
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