Assistant Service Manager
Responsibilities
Assistant Service Manager
We are pleased to offer a unique opportunity to one person to progress into the role of Assistant Service Manager for the ACS Global & Corporate team in Melbourne. The Aon Client Services (ACS) team is a business critical operating unit and a cornerstone of our drive to enhance customer experience and deliver our profitable growth agenda. With a presence in 6 locations across Australia, ACS provides best-in-class client service support across all market segments
This is a hybrid role with the flexibility to work from home and from our Aon office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You have prime responsibility for providing day to day operational support to the team and Service Manager with engagement and performance activities while delivering support with client segments to deliver the renewal process.
Responsibilities:
- Provide support with client segments clients, insurers and internal colleagues to deliver the renewal process
- Act as a Subject Matter Expert and provide operational support and escalate enquiries to Service Manger as required
- Act as a second in command in the Service Manager’s absence (e.g. attend or chair team meetings and communication of operational changes)
- Coach and mentor staff members within the team as required
- Identifying process improvement opportunities to ensure service standards are exceeded
- Participation in the recruitment and interview process (as required)
- Support the coordination of training and on boarding of staff members in accordance with the ACS on boarding roadmap
- Support driving and communicating efficiencies (e.g. GRIP, Data Quality, Auditing, and Renewal Monitoring) amongst other key business initiatives
- Build and maintain effective relationships with staff and key stakeholders and optimise Aon’s feedback model to drive ongoing development
How this opportunity is different
As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.
We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.
Be you, be unique with us.
Skills and experience that will lead to success
To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.
Our ideal candidate will relate to the following:
- Ability to coach and mentor staff members
- A commitment to exceptional client service with high level of attention to detail
- Influencing and negotiation skills (inc. ability to delegate workflow)
- Proficient in Microsoft office suits (Word, Excel, PowerPoint and Outlook)
- Tier 1 Compliant (required)
- Ability to think creativity and collaboratively with other staff members
- Strong relationship building skills
- Ability to analyse information and provide key insights
- Able to work under minimal supervision
- Strong organisation skills and work disciplines
This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.
Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#LI-ZK1
Responsibilities
Assistant Service Manager
We are pleased to offer a unique opportunity to one person to progress into the role of Assistant Service Manager for the ACS Global & Corporate team in Melbourne. The Aon Client Services (ACS) team is a business critical operating unit and a cornerstone of our drive to enhance customer experience and deliver our profitable growth agenda. With a presence in 6 locations across Australia, ACS provides best-in-class client service support across all market segments
This is a hybrid role with the flexibility to work from home and from our Aon office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You have prime responsibility for providing day to day operational support to the team and Service Manager with engagement and performance activities while delivering support with client segments to deliver the renewal process.
Responsibilities:
- Provide support with client segments clients, insurers and internal colleagues to deliver the renewal process
- Act as a Subject Matter Expert and provide operational support and escalate enquiries to Service Manger as required
- Act as a second in command in the Service Manager’s absence (e.g. attend or chair team meetings and communication of operational changes)
- Coach and mentor staff members within the team as required
- Identifying process improvement opportunities to ensure service standards are exceeded
- Participation in the recruitment and interview process (as required)
- Support the coordination of training and on boarding of staff members in accordance with the ACS on boarding roadmap
- Support driving and communicating efficiencies (e.g. GRIP, Data Quality, Auditing, and Renewal Monitoring) amongst other key business initiatives
- Build and maintain effective relationships with staff and key stakeholders and optimise Aon’s feedback model to drive ongoing development
How this opportunity is different
As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.
We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.
Be you, be unique with us.
Skills and experience that will lead to success
To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills.
Our ideal candidate will relate to the following:
- Ability to coach and mentor staff members
- A commitment to exceptional client service with high level of attention to detail
- Influencing and negotiation skills (inc. ability to delegate workflow)
- Proficient in Microsoft office suits (Word, Excel, PowerPoint and Outlook)
- Tier 1 Compliant (required)
- Ability to think creativity and collaboratively with other staff members
- Strong relationship building skills
- Ability to analyse information and provide key insights
- Able to work under minimal supervision
- Strong organisation skills and work disciplines
This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.
Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#LI-ZK1
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