Our journey

We’re about healthy water for life. It’s why we exist. We’re proud to deliver reliable water, sewerage and water cycle services to our customers. As we move into the future, our mission is to thrive as an agile, progressive and financially sustainable water utility. We’ll keep producing long-term value for our customers and communities. We’ll continue strengthening our reputation for creative thinking and for breaking new ground in the way of designing, building and operating assets. With uncapped passion, we’re driven to shape a sustainable future for all.

We’re committed to being a progressive and vibrant business. It’s a reputation we’re proud to have built through continually developing innovative solutions that lead the way in the market. Technology is rapidly transforming our industry and we are leading new ways to deliver safe and reliable water and sewerage services. By always thinking big and applying new technologies across our business, our work will benefit our customers, the community and the environment now and into the future.

We’re on track to achieving financial self-sufficiency. Working smarter is an important step towards building a sustainable future that consistently delivers great results while rigorously evaluating risk. From driving digital innovations that create greater efficiencies, to reducing our borrowings, we’re focussed on returning significant value to our customers and the community.

We’re driven to be agile. We don’t just meet the changing needs and demands of our customers and environment – we’re imagining a better future for all our stakeholders. The water industry is undergoing significant change. Customers expect more diverse and accessible services and greater affordability. In the face of changing climate patterns, and sustainability and liveability challenges, we’re always proactive, willing to adapt, and focussed on delivering the innovative services customers want today and tomorrow.