Creating a high performance culture

This year we refreshed our values and culture through our culture program known as Unwritten Ground Rules (UGRs). UGRs guide our behaviours at work, provide us with a shared understanding and common language and ensure we are living Kmart’s values every day. 

Through consultation with team members we developed a set of guiding behaviours aligned to our values of deliver results, integrity, customers come first, teamwork and boldness.

To bring our UGRs to life each area of the business engages with team members regularly to share initiatives and reward and recognise high performance. The UGRs also form part of team member goals and performance reviews and individuals who demonstrate outstanding UGRs are recognised at the annual Kmart Awards.

In addition to our UGRs, we have a range of policies and programs to ensure our team is engaged and high performing, including performance reviews, store manager conferences, business updates and a range of learning and developmen initiatives.